Silvering FAQs
About Silvering
Do you ship from Canada or the U.S.?
Both. Orders are fulfilled from the location that makes the most sense for the customer’s destination.
Where do Silvering orders ship from?
Silvering orders ship from both Canada and the United States, depending on the customer’s location.
Where are Silvering products made?
All Silvering products are proudly made in Canada. Some specialty ingredients and component parts are sourced globally when necessary, but our products are developed and produced in Canada.
Where is Silvering located?
Silvering is a Canadian company located in Toronto, Ontario.
Do Americans pay tariffs on Silvering products?
No. Silvering products are made in Canada and ship to U.S. customers from our U.S. warehouse, allowing us to offer simple U.S. shipping.
Does Silvering ship internationally?
Yes. Silvering ships to Canada, the United States, and select international destinations. If you see your currency in the currency selector, we likely can ship to you. Get In Touch if you don't see your currency and we will see what we can do for special cases.
Does Silvering give back?
Yes. Silvering donates a percentage of all profits to Look Good Feel Better, a national charity that supports women dealing with cancer.
Who founded Silvering?
Silvering was founded in 2023 by Alexis Eizinas, a beauty-industry veteran with more than 30 years of experience.
After stopping dyeing her own hair in 2008, Alexis saw firsthand how little the beauty industry offered women who were choosing to keep their naturally silvering hair. So much attention had been devoted to covering gray hair, but far less to helping silver, gray, and white hair look beautiful, polished, and intentional.
She created Silvering to change that. Silvering products are specially designed to amp up the dynamic beauty of silver, gray, and white hair, and everything it represents to women.
How do I contact Silvering?
The best way to reach us is through the Get In Touch page on our website. Whether you have a product question, need help choosing shades, or are having an issue with your order, send us a note there and we’ll get back to you as quickly as we can.
We are a small human team and aim to respond within 48 hours. During launches, promotions, and unusually busy periods, replies may take a little longer, and we truly appreciate your patience.
At this time, we do not offer a direct phone line. Keeping support online allows our small team to carefully review order details, photos, tracking information, and product questions so we can give you the most accurate help possible.
Ingredients, Clean Standards & Product Safety
Are Silvering products vegan and cruelty-free?
Yes. All Silvering products are vegan and cruelty-free. We confirm that our finished formulas and ingredients are not tested on animals, and our products and brushes contain no animal-derived ingredients. Harming animals is not beautiful.
Why are Silvering products gluten-free?
We understand that gluten sensitivity is usually related to ingestion, not topical application. But personal care products are applied with fingers, used close to the face, and folded into daily routines, so certified gluten-free formulas offer added reassurance to those with celiac disease or gluten sensitivities.
Why are Silvering products free of silicones, sulfates and parabens?
Silicones are commonly used to create “slip” in hair products but they are difficult to wash out and build up on hair, dulling shine and contributing to yellowing - an issue especially visible on silver, gray, and white hair.
Parabens are common cosmetic preservatives, but they raise concerns around hormone disruption and long-term ingredient exposure; we choose modern preservative systems instead.
Sulfates can irritate skin and scalp, and some are associated with aquatic toxicity and possible manufacturing contaminants. Modern formulations can avoid these ingredients while still performing beautifully.
What does “clean beauty” mean at Silvering?
At Silvering, clean beauty means our products are formulated to comply with the standards outlined by leading North American retailers such as Sephora and Ulta. Because North America does not have one official regulatory definition of “clean beauty,” we use these standards as a practical guide: they reflect current ingredient expectations, customer concerns, and modern beauty-industry best practices.
Which Silvering products have fragrance?
Shine & Define and Root Rouser have fragrance or scented components.
Root Rouser has a subtle French Lavender scent that supports relaxation during massage and it fades quickly.
Shine & Define has a more noticeable grown up Blue Cashmere fragrance and is not recommended for people who are sensitive to scent.
All other products are fragrance-free.
Are Silvering products safe for sensitive skin or sensitive scalps?
Silvering products are designed to be gentle, but sensitivity is individual. If you have a known sensitivity, allergy, scalp condition, or are unsure about a product, please review the full ingredient list (on the product page) and patch test before use.
Where can I find the full ingredient list for each product?
Full ingredient lists are transparently available in the drop-down menus on each product page.
Auto-Restock / Subscriptions
What is Auto-Restock?
Auto-Restock is Silvering’s subscription program, allowing you to receive select products on a recurring schedule with 15% savings, so your routine stays consistent.
Currently, Auto-Restock is offered for Tonal Control and Root Rouser because these are the products customers reorder most frequently: Root Rouser because consistent use supports results, and Tonal Control because it becomes a natural part of many silvering hair tone-care routines.
How do I choose my delivery frequency?
Choose the delivery frequency that best matches how often you use the product. Hair length and product use affect how quickly you go through a bottle.
How often should I receive Tonal Control?
Choose your delivery timing based on how often you use Tonal Control. Factor in your hair length, as longer hair uses more product.
Every 6 weeks if you are using it once a week or more, or using higher pump amounts (3–8 pumps at a time).
Every 10 weeks if you are using it regularly for upkeep (1–3 pumps every few washes).
Every 16 weeks if you are using it lightly every few washes or only occasionally.
For use cases have a look at our Tonal Control Use
How often should I receive Root Rouser?
Since Root Rouser is designed to be used on a freshly cleaned scalp, your order cadence is related to how often you wash your hair.
Daily washing: choose every 6 weeks
Every other day: choose every 10 weeks
A few times a week or less: choose every 16 weeks
Can I skip, pause, change, or cancel Auto-Restock?
Yes. You can manage your Auto-Restock through your Subscription Dashboard that is found when you log into your account. (Click on the little figure in the menu and follow the prompts).
You can skip, pause, change your delivery frequency, update payment details, update your shipping address, or cancel according to the subscription terms.
What is the two-cycle minimum?
Auto-Restock has a two-delivery minimum to keep the program fair. The 15% savings are offered for customers continuing with a recurring routine, not as a one-time purchase discount.
If you cancel before your second order ships, your first order is converted to the full one-time purchase price and the difference is charged.
When will I be reminded before my Auto-Restock renewal?
Silvering sends a renewal reminder 3 days before each renewal.
How late can I make changes before a renewal?
You can make changes through your account up until 11:59 p.m. ET the day before the charge.
Returns & Exchanges
What is your return policy?
Silvering accepts returns within 30 days of purchase. You can also reference our Refund Policy here or in the footer menu at the bottom of every page.
Can I return a product if it isn’t right for me?
Yes. If a product isn’t the right fit, the quickest way to start a return is through our refund policy page here: Return Policy
Follow the instructions in the portal and you’ll be taken care of from there. Once processed, refunds go back to the original payment method.
Can I exchange or swap a product?
We aren’t able to process direct swaps. The best path is to start a return through our refund policy page, then place a new order for the product or shade you’d prefer.
For order mistakes on our end, we’ll make it right directly.
What if I received the wrong item OR an item is missing from my order?
Contact Silvering through the Get In Touch page with your order number and details.
We will help correct the issue asap!
What if my item arrives damaged?
Contact Silvering with your order number and photos of the damaged item and packaging so we can help.
How do I start a return or exchange?
Start your return or exchange through your customer account, following the return instructions in the refund policy.
Once you submit a return request, the 30 day clock stops.
Do you refund original shipping?
No. Original shipping fees are not refunded.
How long does a refund take?
Once the return is received, we do our best to review and process within 2 weeks.
Subsequent refunds may take up to 10 business days to appear, depending on your bank or payment provider.
Shipping & Delivery
How much does shipping cost?
Retail shipping is flat-rate in Canada and the United States: $9 CAD in Canada and $8 USD in the United States.
Orders over CAD $89 in Canada and USD $69 in the United States ship free.
Do you ship internationally?
Yes, we ship to select international destinations. Please note that free shipping and flat-rate shipping apply only within Canada and the United States.
How long does processing and shipping take?
Orders may take up to 3 business days to process, excluding weekends and holidays.
After processing:
- Standard shipping typically takes an additional 3–9 business days.
- Express shipping typically takes an additional 1–2 business days.
Most customers receive their packages within about 6 business days from the time the order is placed, unless we’re experiencing unusually high order volume.
Once your order ships, tracking details are sent by email and are also available in your customer account.
What happens if my order includes a pre-order item?
Orders containing a pre-order item ship together once the pre-order item is ready. This keeps shipping simple and charged only once. At this time, pre-orders cannot be split shipped.
What if my package is delayed?
Start by checking the tracking link in your shipping email. Sometimes carriers experience delays or temporary pauses in tracking updates.
If something looks unusual, Get In Touch and we’ll help guide the next steps.
What if I received a notification that my package was delivered but I can’t find it?
Please check around your delivery area, mailroom, concierge, front desk, and with neighbours.
Carriers sometimes mark packages as delivered before they actually make it to the door, and many packages appear within 24 hours.
If you have done all of this and still no package, Get In Touch with your order # and we'll take the next steps together. We won't leave you hanging!
What if my package is lost or stolen?
Once an order is handed to the carrier, delivery is outside our control, but we won’t leave you without help!
Get In Touch with your order # and we can help guide you through the carrier claim process and next steps.
Can I change or correct my shipping address after ordering?
If your order has not shipped yet, send us the corrected address as soon as possible and we’ll do our best to update it before it leaves our facility.
Note: we have 2-3 parcel pick-ups per day and cannot guarantee we can catch it.
If the order is already in transit, you’ll need to contact the carrier directly using the tracking information in your shipping email to request a redirect or hold.